ALL OF OUR ITEMS ARE NEW AND SHIP DIRECTLY FROM OUR RETAIL PHARMACY. WE MAKE EVERY EFFORT TO ENSURE THE IMAGE SHOWN IS AN EXACT MATCH TO THE ITEM SHIPPED. THAT SAID, MANUFACTURERS OFTEN UPDATE THEIR PACKAGING and WE MAY NOT HAVE AN UPDATED PHOTO IN THE LISTING. IF YOU ARE LOOKING FOR AN EXACT ITEM, ESPECIALLY ONE THAT YOU KNOW HAS BEEN REFORMULATED, PLEASE ASK FOR MORE INFORMATION BEFORE PURCHASING. EVERY ITEM SHIPS WITH AN ORIGINAL INTACT SEAL WHEN APPLICABLE. NOTE: SOME ITEMS DO NOT HAVE SAFETY SEALS. EXAMPLES INCLUDE ACNE CREAMS, LOTION, TOOTHPASTE, FACE WASHES, ETC. THESE SEALS ARE NOT MISSING. TOPICAL USE ONLY ITEMS TYPICALLY HAVE NO SEALS BECAUSE THE FDA DOES NOT REQUIRE THEM DURING MANUFACTURING / PRODUCTION. IF YOU ARE PARTICULARLY CONCERNED ABOUT YOUR ITEM HAVING A SEAL, PLEASE ASK BEFORE PURCHASING. EVERY ITEM IS STORED IN OUR TEMPERATURE CONTROLLED ENVIRONMENT PRIOR TO SHIPPING. INTERNATIONAL BUYERS – BE SURE TO READ OUR INTERNATIONAL SHIPPING POLICY PRIOR TO PURCHASING. YOU ARE RESPONSIBLE FOR ANY AND ALL IMPORT DUTIES THAT MAY BE APPLIED TO YOUR PURCHASE. RETURNING AN ITEM – WHILE WE DO CERTAINLY ACCEPT RETURNS, ALL MERCHANDISE MUST BE RETURNED IN ITS ORIGINAL CONDITION. USED ITEMS and OPEN PACKAGES WILL NOT BE CONSIDERED or ACCEPTED FOR CREDIT. THANK YOU FOR LOOKING!