Business policies
VISIONEERING TECHNOLOGIES, INC. (VTI) BUSINESS POLICIES AND PROCEDURES
1. BUSINESS POLICY
To ensure safety and integrity, VTI products will be sold exclusively through Authorized Distributors to
licensed Eye Care Professionals who directly care for patients who order the products. VTI products are
exclusively sold to patients by licensed Eye Care Professionals and are not available through online retailers.
2. HOW TO ORDER
For ordering details for eye care practitioners by country, please follow the link here
3. SHIPPING CHARGES – REVENUE LENSES
Shipping charges shall mirror our Authorized Distributor(s) current shipping policies. The Authorized Distributor(s) may waive a shipping fee if the revenue order meets a specified threshold.
4. DIAGNOSTIC LENSES
Diagnostic lenses are only intended for fitting of patients. Eye Care Professionals may not: a) sell diagnostic lenses, b) substitute diagnostic lenses for revenue lenses, or c) give diagnostic lenses away at no charge as product or practice promotions. VTI reserves the right to discontinue providing diagnostic lenses at any time. Diagnostic lenses may be ordered from VTI’s Authorized Distributor(s) at no charge. Shipping charges shall mirror our Authorized Distributor(s) current shipping policies. When diagnostic lenses are ordered separately from revenue lens orders or if the practice does not meet the shipping threshold of revenue product, then the practice may be charged a shipping fee per order.
5. RETURNS AND EXCHANGE POLICY
Only VTI products purchased directly from VTI through its Authorized Distributor(s) may be returned or exchanged through the Authorized Distributor(s) under their specified returns policies. Stated Policy & Procedures Applicable to Eye Care Practitioners Only Consumers must order NaturalVue® products from their local Eye Care Practitioner. These procedures do not apply to consumers; consumers must comply with their local Eye Care Practitioner’s policies & procedures on items such as shipping, returns & exchanges, diagnostic lenses & billing. 30 Mansell Court • Suite 215 • Alpharetta, GA 300769 • 1-844-VTI-LENS (1-844-884-5367)
Returned products should be sent by a prepaid, traceable method, to avoid problems caused by non-receipt of goods.
Returns must be accompanied by the Authorized Distributors’ contact lens return form and is required to be completed for all VTI product returns. Note: there may be a restocking fee on returned product. Accounts returning products in quantities in excess of quantities purchased may have their return privileges revoked.
6. BILLING
All orders for VTI products are to be placed directly through Authorized Distributor(s). Authorized Distributor(s) will invoice the VTI accounts at the prices in effect at the time of the order placement. Invoicing, billing statements, shipping, and credit policies are as determined by Authorized Distributor(s).
7. DEFECTIVE LENSES AND ADVERSE EFFECT REPORTING
Any product associated with a complaint, including adverse events, must be returned to comply with
regulatory requirements.
If a patient experiences any product defect or adverse effect associated with the use of any VTI contact lens
product, please immediately notify VTI via this link: https://vtivision.com/patient/report-a-concern/
8. CONTACT LENS CONSULTATION
VTI’s Authorized Distributor(s) will provide support through their Customer Service Representative team.
For more detailed technical questions, email VTI’s Technical Consultation at
technicalconsultation@vtivision.com
For questions, please email info@vtivision.com.
MKT-VTI -BPP r5